TRAINING

TRAINING

4 Training Sessions 
customized for your workplace

In these customized sessions your supervisors, managers and employees will get a chance to discuss their concerns and fears about what behaviours get in the way of a great workplace environment. Using thought-provoking exercises, they will learn that workplace harassment isn’t as complex as it seems. They will find out what must be done to avoid costly liability, employee turn-over and employee/customer dissatisfaction.

1 — Leadership Skills to Prevent Harassment and Bullying: 
effective methods to support workplace leaders

This session is all about harassment, bullying and other inappropriate workplace behaviours. Despite all the years of education and supposedly understanding about harassment, harassment is still alive and unwell in most Canadian workplaces. Canadian courts and tribunals are putting more and more restrictions on the behaviours of employees and managers, and yet most workplace leaders aren’t aware of the greater expectations. And now that “psychological harassment” is a requirement in most Canadian jurisdictions, with others to follow, employers must address all inappropriate behaviours. In this customized session your supervisors and managers will get a chance to discuss their concerns and fears about what is and what is not appropriate behaviour. Using thought-provoking, and yes, even fun exercises, they will learn that workplace harassment isn’t as complex as it seems. They will find out what must be done, to avoid costly liability, employee turn-over and employee/customer dissatisfaction. At the end of the session, your workplace leaders will feel more confident to address harassment issues as they arise, instead of waiting until they become unmanageable, or very costly.

Who Benefits?

Workplace leaders. Your supervisors don’t need to be experts in workplace harassment, but they need to know enough to give them confidence to address it when they see it. Everyone who supervises people needs to know their legal obligations, on behalf of their employer. If they don’t, they risk an internal or external workplace complaint, due to harassment. Of course, there is also the risk of bad publicity and bad customer relations. Human rights legislation deems most supervisors to represent management – even those with limited authority. Your workplace leaders will benefit from a better understanding of the various forms of harassment, and they will feel more confident to tackle most issues of harassment before they become a big, messy and expensive deal. When harassment issues get more complex, they will know to seek advice from within their workplace instead of letting things get worse.

Learning objectives

  • Know what is and is not harassment & bullying
  • Understand the legal requirements to identify and deal with the various forms of harassment 
  • Learn practical and understandable methods to prevent simple problems turning into big, 
expensive & time-consuming harassment cases
  • Discover simple techniques to keep a 
harassment-free workplace in the 
minds of their employees

2 — Managing the Respectful Workplace:
going beyond the laws

This session includes the legal and practical aspects of tackling the many issues that can disrupt any workplace. Some behaviour is considered harassment. Others include aspects of bullying. Others still are just inappropriate and no one knows what category to put them into. Regardless, most of the problems come down to problems with communication. Not just how we communicate with one another, but how supervisors and managers communicate what is acceptable and what is not. In this customized session your supervisors and managers will learn ways of creating a respectful work environment.

Using thought-provoking and yes, even fun, exercises, they will learn that a respectful workplace is not difficult to achieve. In fact, with a bit of work, it can be very easy. They will find out what must be done, to avoid costly liability, employee turn-over and employee/customer dissatisfaction. At the end of the session, your workplace leaders will feel more confident to address a variety of issues, including harassment and just plain disrespectful behaviour.

Who Benefits?

Workplace leaders. 
This session may also be done with employees and workplace leaders together, so that issues can be raised and addressed effectively. Sometimes the male-dominated workplaces are the most difficult, because us men have been socialized a bit differently and the norm of a male-dominated workplace is not always respectful. Those who attend will discuss issues head-on, and find ways to address problems of disrespect, even when it seems such behaviour has “thrived” for years.

By no means is this a "law class," however, the legal issues of harassment will benefit those who attend. Everyone who supervises people needs to know their legal obligations, on behalf of their employer. If they don’t, they risk an internal or external workplace human rights complaint, due to harassment. Of course, there is also the risk of bad publicity and bad customer relations. Your workplace leaders will benefit from a better understanding of harassment and all forms of disrespectful behaviours, and they will feel more confident to tackle most issues before they become a big, messy and expensive, deal. When any issues get more complex, they will know to seek advice from within their workplace instead of letting things get worse.

Learning objectives

  • Identify respectful and disrespectful workplace behaviours
  • Learn to communicate with others for better workplace results 
  • Find effective ways to change behaviours before they become a problem

3 — Managing Human Rights at Work:
 making sense of complex issues

This session is all about managing workplace human rights. There are so many legal requirements regarding workplace human rights and yet managers and supervisors are often at a loss to deal with them effectively. While reducing legal liability is important, the real payoff comes from creating a workplace where basic human rights are respected with simple, understandable and agreed-upon practices. In this customized session your supervisors and managers will get a chance to discuss their concerns and fears about tackling what is often seen as a sensitive issue.

Using thought-provoking and yes, even fun exercises, they will learn that workplace human rights issues aren’t as complex as they seem. They will find out what must be done, to avoid costly liability, employee turn-over and employee/customer dissatisfaction. At the end of the session, your workplace leaders will feel more confident to address issues as they arise, instead of waiting until they become unmanageable, or very costly.

Who Benefits?

Workplace leaders. Everyone who supervises people needs to know their legal obligations, on behalf of their employer. If they don’t, they risk an internal or external workplace human rights complaint. Of course, there is also the risk of bad publicity and bad customer relations. Human rights legislation deems most supervisors to represent management – even those with limited authority. Your workplace leaders will benefit from a better understanding of the issues, and they will feel more confident to tackle most issues before they become a big, messy and expensive, deal. For those with more complexity, they will know to seek advice from within their workplace instead of letting things get worse.

Learning objectives

  • A clear understanding of harassment, reasonable accommodation & discrimination
  • More confidence to find solutions for what seems like complex and potentially expensive problems
  • Discover effective, simple and practical methods for addressing workplace human rights issues

4 — Working Towards a More Respectful Workplace:
common sense approaches for ALL employees

This session is all about respectful communication

This session includes the legal aspects of harassment and bullying, but goes beyond, to tackle many issues that can disrupt the workplace. Some behaviours are considered harassment. Others include aspects of bullying. Others still are just inappropriate and no one knows what category to put them into. Regardless, most of the problems come down to issues with communication. Not just how we communicate with one another, but how employees, supervisors and managers communicate with one another. It’s rarely just the fault of one person or from one level of the workplace. In this customized session, with every employee present, participants will learn ways of creating a respectful work environment.

Using thought-provoking and yes, even fun exercises, they will learn that a respectful workplace is not difficult to achieve. In fact, with a bit of work, it can be very easy. All employees will find out what must be done, to avoid costly liability, employee turn-over and employee or customer dissatisfaction. At the end of the session, all employees will feel more confident to address a variety of issues, including harassment, bullying and just plain disrespectful behaviour. If supported by supervisors and managers, employees will address issues as they arise. And if things don’t go as planned, they should feel confident of support from management.

Who Benefits?

All employees.

This session will be done with employees and workplace leaders together, so that issues can be raised and addressed effectively. Those who attend will discuss issues head-on, and find ways to address problems of disrespect, even when it seems such behaviour has “thrived” for years.

All employees need to know their employer’s legal obligations to address inappropriate workplace behaviours. If they don’t, everyone risks an internal or external workplace complaint, due to harassment, bullying or discrimination. When any issues of respect get more complex, they will know to seek advice from within their workplace instead of letting things get worse. 

Learning objectives

  • Identify respectful and disrespectful workplace behaviours
  • Understand the legal responsibilities of employees and supervisors  
  • Learn to communicate with each other for better workplace results 
  • Find effective ways to change behaviours before they become a problem

EVERY training session is customized and there are no boring lectures. Stephen brings humour to even the most serious issues with complete audience engagement using auto-response technology, allowing for open, honest, and anonymous responses. The best part is that people will remember the stories and message Stephen delivers…well after your session is over.

TESTIMONIALS



If you want to educate and highly entertain your audience, you must hire Stephen Hammond. ï¾ We wanted to educate our CEOs about workplace harassment, discrimination and as Stephen puts it, "the changing face of Canada."ï¾ This guy is funny (very funny), he's entertaining, he's current and he knows his subject matter like the back of his hand. Our attendees raved about Stephen's presentation, the way he engaged everyone with his use of technology, his content, and how they can't wait to use their new-found knowledge when they get back to work. In fact, the feedback we received from our members has been the best we have ever received from any one speaker at any of our Professional Development days. They also love that Stephen provided on-going resources to be used by our members long after our memories fade. We will definitely be inviting Stephen back. This guy is good.
Melinda Heidsma, Chair, - BC CEO Network


Stephen is one of the most engaging and natural speakers we have ever had speak to us. His enthusiasm for and knowledge of his subject matter made him interesting, but it was his humour and openness that drew the audience in. People felt free to express their opinions in a safe, non-judgemental environment.

Susan Wong
Regional Manager, Team Leader
Department of Justice Canada

More tools to FIX your workplace

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